Behind the Scenes of Our Care Home in Hitchin: Meet Our Head Housekeeper, 


At our care home in Hitchin, it’s always wonderful to learn a little bit more about those who live with us – both residents and staff. This week, we’ve spoken to our head housekeeper, Kelly, about her journey in the care industry, and just why she loves being part of the Foxholes team.


  • Tell us a little bit about yourself. What’s your name, and what’s your role in the Foxholes team?

My name is Kelly, and I’m head of housekeeping here at Foxholes. I enjoy a varied role; part of which involves conducting some in-house training to support my co-workers.

Head housekeeper, Kelly, at care home in Hitchin
  • How long have you been working at Foxholes?


I have been working at Foxholes for almost 6 years now.


  • Can you share a brief background of your journey so far in the care industry?


 I started Foxholes as a head housekeeper; it’s the role in which I am most experienced. I used to work in the mental health industry, which was challenging. After settling in at Foxholes, I grew fond of watching the residents enjoying their daily activities – and I used to join in every now and then. I since have been involved setting up our fundraising events, and conducting in-house training. I was actually fortunate enough to be able to provide some extra training courses, which has enabled me to facilitate on-site support at Foxholes. 


  • What reasons prompted you to begin a career in care?


In my previous job, I worked in mental health, which was undoubtedly challenging – albeit rewarding. This, amongst other aspects, inspired me to work in care – and in doing so, I have continued to experience even more of these rewarding moments. I’ve been fortunate enough to form great relationships with those in our care, too.


  • What’s the most rewarding part of working in care?


The most rewarding part of working in care is most definitely engaging with the residents;  it is such a joy so see them so happy and settled.


  • Have you had any particularly memorable experiences with a resident or colleague? 


Wow – I’ve had so many. I have two really good memorable moments: 

  1. The Foxholes team building experience: Team building was such a fun experience, and it was wonderful to have the opportunity to work in groups of people that you wouldn’t usually collaborate with. It was so much fun, and even some of the residents joined in, too! 
  2. Taking one of the residents to see the horses: It was a long-time dream of one of our residents to be able to meet the horses she sees out of her windows every day. So, myself and a colleague arranged a visit for her birthday. It was very rewarding, and her family were so appreciative of the extra efforts.


  • What makes Foxholes different to other care homes?


Foxholes is a family-run care home – and it most certainly feels that way. Each staff member and resident is made to feel part of the family, and the core Foxholes team really do make everyone feel well cared for; it’s the little things that go a long way. The facilities here are excellent; all needs and desires are met, and each member of the team is always willing to go that extra mile.


  • What do you enjoy most about your role? Do you have any interesting experiences to share?

I love everything about my role, but a particularly memorable moment for me is Christmas time. We have our very own ceremony for turning on the Christmas lights; it’s a really special place to be at this time of the year, so warm and inviting. We have had lots of compliments from visitors and the residents have the opportunity to get involved too.


  • What do you enjoy doing in your spare time? What are your hobbies?

 I enjoy spending time outdoors, and walking my dog in the countryside. I also like to travel, whether that be in the UK or abroad. I like the sunshine and warm weather, but cold and rainy days don’t stop me from getting out and about.


  • Can you sum up Foxholes in 3 words?


Caring, idyllic and safe.

Thank you to Kelly for taking the time to tell us about her experience at Foxholes. If you’d like to find out more about our care home in Hitchin, please do browse our website or visit our social channels.